I haven't used My SmartBike for a long time and now it doesn't turn on when I press the button.
If you have not used the electric bike for more than 60 days, it has automatically entered sleep mode. To activate it, connect the charger. In addition, the battery may have gone into ultra-sleep mode, in which case you should leave it connected to the charger for at least one hour.
Can the internal battery be replaced?
Changing the battery also requires an additional process that only the dealer with the right tools can do, so they can only be changed in the official network.
Can a MAHLE display be installed in the SmartBike?
X Series systems support the ANT+ LEV profile, so using a display such as the Pulsar ONE is fully compatible with your X system.
Is it compatible with other displays?
You can find other compatible displays here: https://www.thisisant.com/directory/
Can the eBike electronic gears be installed or retrofitted?
Technically it can be done, but the wiring of some OEM integrations could be complicated from the end-user’s point of view.
By how much does the range extender increase my range?
The eX1 range extender gives you an extra 171 Wh. As with internal batteries, the increase in range depends on various factors such as the way the eBike is used, the environmental conditions, the rider’s own conditions, etc. But it can be said that you could increase the range of the eBike by 50 % with iX3 batteries and 75 % with iX2 batteries.
Can the eBike battery be upgraded from the iX2 to the iX3?
Please consult your dealer, as changing the batteries will change the specifications of your eBike. However, although the two batteries share common fitment points, they have different dimensions, so replacement may not be possible in some cases. Any battery replacement also requires the activation of the new battery by the dealer.
What do I have to do in the event of an incident in the system?
The head unit will display an error or warning, you will need to connect to the MAHLE My SmartBike App to check the diagnostic code number identifying the issue and share it with the authorised dealer or customer service.
Can the battery be repaired?
The battery is a dangerous object, which is why MAHLE recommends that it should only be handled by a MAHLE specialist and replaced with a new one from the MAHLE dealer network.
Can the system be upgraded?
Yes, visit our website to get all the information on how to upgrade your system:
https://mahle-smartbike.com
Why does the main unit flash when the battery is about to run out?
The LED bar on the Head Unit will illuminate in the colour of the activated assistance level and will show the actual charge status of your battery. When the battery state of charge is less than 10%, the LED bar on the main unit starts flashing to warn you of this state. On the other hand, when the state of charge is below 5% the flashing is faster to warn you that the system may shut down at any time.
System X is too powerful or not powerful enough, can I reduce or increase the power?
Of course. System X includes the function to adjust power, acceleration and reactivity. To make a proper adjustment, install the My SmartBike App, link your eBike and go to the motor settings. The custom settings give you the opportunity to set your own power.
What is the range of the iX2 to iX3 batteries?
The range depends on the weight and load carried, the elevation of the terrain, the size of the wheels, the assistance used, the defined motor configuration, the speed and the type of battery installed. This table can be used as a reference:
| Internal battery | Min. Range | Max. Range |
| iX2 | 40 Km | 100 Km |
| iX3 | 60 Km | 140 Km |
Remember you can always add the eX1 external range extender which will almost double the internal battery of your iX2.
How long does it take to charge the internal battery?
80% of the charge level can be obtained after the first 2 hours of charging, under standard conditions. The last part of the charge will take longer depending on the version of the internal battery installed, but the maximum charging time is about 4 hours. 5 minutes after reaching the maximum charge level, the eBike switches off automatically.
My display or the main control unit shows an incident, what do I have to do?
The head unit will display a trouble signal, so you will need to connect to the MAHLE My SmartBike App to check the diagnostic code number that identifies the type of trouble and share it with the authorised dealer or customer service.
The control on the main unit flashes orange.
The functionality of the X Series system is limited and therefore the head unit shows you a warning signal. You will need to connect to the MAHLE My SmartBike App to check the diagnostic code number that identifies the warning and share it with the authorised dealer or customer service.
The central unit control flashes red.
The system functionality of the X Series is damaged and therefore the head unit shows you an error signal. You will need to log in to the MAHLE My SmartBike App to check the diagnostic code number that identifies the error and share it with the authorised dealer or customer service.
Can I use a third-party charger?
No. The charger is a device that communicates digitally with the batteries, and if you use non-genuine MAHLE equipment, you risk damaging the elements and breaching the terms of the warranty.
Can third-party range extenders be used?
No. The Range Extender, like the Active Charger, is a device that establishes digital communication with the batteries, and if you use non-genuine MAHLE equipment, you risk damaging the elements and breaching the terms of the warranty.
What are the consequences of tampering with the eBike system?
Tampering with the system has serious legal consequences. Tampering will result in a direct safety and security problem that will affect the normal designed mode of operation, high risk of personal injury and loss of normal warranty terms. To avoid this, use only official MAHLE parts.
