MAHLE iX250 battery exchange process
MAHLE iX250 battery
Step by step exchange process
2. How to update the bike
Choose and download the latest firmware
X20 Active Charger
latest firmware
(ONLY FOR 3T BIKES)
X20 System
latest firmware
(ONLY FOR 3T BIKES)
3. How to run a diagnosis process through MAHLE´s SmartBike Lab App
Download MAHLE´s Smartbike Lab App
If you don’t have the SmartBike Lab app yet, please download it for iOS or Android. Once you have downloaded the app, please ask your national Scott Technical Service department to create and set up your Mahle dealer account.
MAHLE Smartbike Lab
in App Store
MAHLE Smartbike Lab
in Google Play Store
Connect the bike to MAHLE´s Smartbike Lab App
Before starting the process, please make sure bike assist level is set to 0 (no assistance).
Log into your MAHLE SmartBike Lab App. Then follow the instructions in the images below:
4. How to return the old battery and get your work refunded
Once the process is completed, please follow these steps to have your work refunded and return the battery to MAHLE:
4.1. Provide the necessary information to receive your payment
In order for us to be able to compensate you with 60 EUR net for the time invested in this process, we will need you to compile the documents described below and send them to info.smartbikesystems@mahle.com:
- Partner registration form, which can be found HERE
- Bank certificate
- Invoice for the work done. Please ensure that the invoice includes your company’s VAT number and that it is addressed to:
MAHLE SMARTBIKE SYSTEMS SLU
C/ORFEBRES 10 – 34004 – SPAIN
VAT ESB34273367
Please be aware that payment will not be made until the old batteries are received at MAHLE’s facilities in Spain, as detailed in the process.
4.2. Return the old battery to MAHLE
Once the entire process has been completed, please contact MAHLE’s customer-service team to organise the shipment of your old battery. MAHLE will take care of all the necessary steps and let you know how to proceed.
From 8 am to 6 pm CET – Monday through Friday
Note: Please retain the packaging from your new battery to use for the old battery’s return, as only this packaging complies with the legal requirements for battery transportation.
