MAHLE iX250 battery exchange process

MAHLE iX250 battery

Step by step exchange process

Step by step battery exchange process

1. How to perform the battery exchange.

Please follow the instructions described in the video below.

video-banner

2. How to update the bike

Please follow the instructions described in the video below.

updatebike-pte21mbz39668epgm42iimb9h909kv7ftv1uj5yqk0

Choose and download the latest firmware

X20 Active Charger

latest firmware
(ONLY FOR SCOTT BIKES)

X20 System

latest firmware
(ONLY FOR SCOTT BIKES)

3. How to run a diagnosis process through MAHLE´s SmartBike Lab App

It is important to run the diagnosis process through MAHLE´s SmartBike Lab App at the end of the process to make sure everything worked out properly.

Download MAHLE´s Smartbike Lab App

If you don’t have the SmartBike Lab app yet, please download it for iOS or Android. Once you have downloaded the app, please ask your national Scott Technical Service department to create and set up your Mahle dealer account.

MAHLE Smartbike Lab
in App Store

MAHLE Smartbike Lab
in Google Play Store

4. How to return the old battery and get your work refunded

Once the whole process is finished, please contact MAHLE’s customer service team to organize the shipment. MAHLE will take care of all the necessary actions and will proceed to inform you about the next steps. As soon as the shipment is done and the batteries are properly received by MAHLE, the respective local SCOTT distributor will then proceed to refund your labor costs.

MAHLE Customer Service contact details:

From 8 am to 6 pm CET – Monday through Friday

Note: Please make sure you save the new battery packaging to use it for the old battery return, as this packaging is the only which complies with the legal requirements for battery transportation.