General system care
Keep your eBike system clean and dry.
Never wash any of the components of your eBike with a pressure washer or high-pressure washer, as water getting into any of the components can lead to malfunctions or rust, or to safety problems such as fire or explosion. Do not use aggressive cleaning agents for cleaning. If you need to remove mud or other elements, do not use sharp or metallic objects that may damage the surface.
Store your eBike system in a cool, dry, temperature-controlled place.
The standard environmental conditions of the system are:
- Charging temperature: from 0ºC to 45ºC
- Discharge temperature: -20ºC to 60ºC
- Relative humidity: 65% ±20% Relative humidity: 65% ±20% Relative humidity: 65% ±20
To ensure the correct charge level, you can check the length of the LED line on the Control Unit, or connect the Pulsar ONE display or phone app to the bike.
Energy consumption can increase considerably during winter use, especially when the temperature drops below 0 °C. Therefore, fully charge the eBike and the external battery packs before any winter use and remember that the range of your eBike may be reduced.
Engine care
Before cleaning, make sure that the wheel is in the correct position and the connector is fully connected. After cleaning, check that the motor and connector are dry.
Battery care
The batteries in MAHLE systems use high-quality energy storage cells. A number of guidelines need to be observed when using batteries in order to extend the service life of the batteries. These guidelines relate to the environmental conditions in which the battery operates, the way the MAHLE system is used, the storage, etc.
While standard temperature and humidity ranges and recommended charge levels are set out in other sections depending on the situation, more restrictive criteria and recommended guidelines for extending the life of the various batteries in the system are set out below.
In general
- It is recommended to work in the range of 20 to 80% of the battery capacity, as full charges/discharges can shorten battery life.
- The optimum relative humidity of the environment shall be 65% ± 20%.
During download (use)
- Optimal temperature range: +20º to +35ºC.
- Maximum temperature range: -20º to +60ºC.
During charging
- Optimal load temperature range: +20º to +35ºC.
- Maximum load temperature range: +1º to +45ºC.
During storage
- Optimum storage temperature range: +10º to +20ºC.
- In case of prolonged storage keep the charge level between 50 and 60%. Check the charge level every 3 months and, if necessary, charge the battery to the previously recommended level.
- Take special care that the battery charge level does not drop below 30% for extended periods of time.
- Do not store your charged battery at 100% charge for extended periods of time.
- Do not leave your bicycle in the sun for a long period of time.
- Do not expose the battery to temperatures below +10°C for long periods of time.
- Never expose the battery to temperatures above +80°C.
- When starting the activity, be careful not to use the maximum assistance immediately: the battery must first reach its operating temperature.
- After a long period of storage, before using again, charge the battery to 100%.
NOTICE
Remember that a battery is considered a consumable good.
Active Charger Care
Disconnect the charger and all sources of power for any cleaning operation. The charger is intended for indoor use only, so do not expose it to wet, rainy or snowy conditions.
